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Customer Service & Warranty Portal


Things can get busy here at Pocket Bike Canada with all the emails, orders, and phone calls we receive so we created this portal. If you have a warranty issue, received the wrong part, require guidance on assembly, or anything else please fill out the form below. This portal is only available to our customers.

           -Please make sure to fill out all the required fields, and take clear pictures.  

           -Please only submit the form once for faster service.


Warranty Terms And Conditions

Pocket Bike Canada warrants all new vehicles sold by Pocket Bike Canada (www.pocketbikecanada.ca) to be free from defects in materials and workmanship, subject to the following exclusions and limitations. New vehicles are covered by this policy for a period of six (6) months from the date of delivery.

 

Items and conditions that are specifically excluded from this warranty program are:
1. Damage caused by accidents, misuse, negligence, improper vehicle operation.

2. Any modification or alteration to any standard specifications or equipment.

3. Use of non-Pocket Bike Canada parts for repairs or alteration to standard specifications.

5. Damage caused by failure to perform factory scheduled service maintenance.

6. Damage which occurs as a result of improper storage.

7. Damage caused by the use of improper fuel or lubricants, and/or failure to use proper oil/gas mixture on two-stroke models.

 

The following normal wear parts are specifically excluded from warranty coverage:
1. Rubber parts, 2. Tires, 3. Belts, 4. Brake linings, 5. Normal wear item, 6. Brake parts, 7. Cables, 8. Filters, 9. Spark plugs, 10. Bulbs, 11. Batteries, 12. Sprockets, 13. External springs, 14. Seat and hand grips.


Step 1 :

Take a photo of any damages or defects so you can attach it to this form in step 3.

 

Step 2:

Name:

Please include the name you provided on your order.
Order Number:
Please Include Your Order Number. If you do not know your order number please skip.
Phone Number:
Please include a phone number you can be reached during the day.
Email:
Please include the email address you provided on your order.
Select one of the following: Warranty, Bike Assembly Guidance, Maintenance Question
Please be clear and specific so we can help you further.